CCS’s Executive Director, Dr. Agnes Thomas, has been featured on the Technology in Human Services podcast recently.

From the Podcast Description:

Welcome to episode 40 of the Technology in Human Services podcast. In this episode, I speak with Agnes Thomas, Executive Director of Catholic Crosscultural Services. Agnes has led Catholic Crosscultural through a digital transformation that started before, but certainly accelerated during the pandemic.

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That isn’t a new story. But her democratic approach as a leader and insights about how the Immigrant and Refugee-serving sector can and should be working collaboratively to serve all Newcomers are refreshing.

And for some, it will seem new. It shouldn’t be that way. We should be following Agnes’ lead to move our sector towards an ecosystem mindset and approach that puts the humans we’re serving first in our minds. And to be fearless and intentional in our community work. In our advocacy work. In the work we do to ensure that our sector has the resources and leadership needed to move forward.

As I start this year with a bit of cautious optimism, this is a great conversation to reflect on and energize me, to be boldly, but not blindly optimistic, about what we can do and achieve as a sector. Hybrid service delivery is here. That doesn’t mean making a choice of either digital or in-person, but as Agnes so eloquently puts it, looking at how to build tech capacity to serve people while recognizing the equal need to serve Newcomers in person. It’s all about making service accessible for all, whether their preference is to be served remotely or if they want to walk in through your doors, or both.

I really enjoyed this conversation, and I hope it sparks some optimism and energy in you as well.